top of page

Meet Merlin

Merlin is a powerful AI tool that automates customer support emails, giving superpowers to customer support agents. With Merlin, you can streamline your customer support process and provide faster, more efficient service to your customers.

Understand

Your customer's enquiries

Untitled design (16).png

Generate

Comprehend

Your business rules

Designed to

Consistently deliver precise and clear responses

Automate

Communications

Focus

Speed Up

The Response Time

On What's Important

How does it work?

Discover how Merlin transforms your email support

1

Define the context

Your customer groups (who), common enquiries (what) and how to respond (how).

2

Predict & Classify

Who, what and how based on
the defined context

3

Response Generation

With our own state-of-the-art proprietary LLM

4

Human approval

Approve & send the response if Merlin did well, if not, change the prediction or directly edit
the response.

5

Continuous Learning

Train Merlin specifically
to your data

6

Complete Automation

Measure Melrin’s performance and start the full automation

Untitled design (15).png

Results

Our clients have reported

60%

up to

More handled emails

35%

average

Emails automated

90%

Less time

spent per email

up to

"MLytica's innovative products have revolutionized our operations, resulting in significant enhancements across the board. We've experienced substantial gains in productivity and employee satisfaction, alongside marked improvements in customer satisfaction and cost reduction. Their solutions truly transformed our business.”

Marc S.

CEO, Invoice-to-cash industry

Request a demo

Send us a request and we will get in touch with you with a personalised offer!

  • LinkedIn

Follow us on LinkedIn

Thanks for submitting!

bottom of page